Shipping

When will my purchase ship?

All orders ship as soon as possible.  We strive for same day or next day shipping, and if there is a delay you will be notified. Orders placed between Friday and Sunday will ship on Monday or earlier.  Although not considered a business day, we do ship on Saturdays when possible (not guaranteed, but if we can we will).

Local Customers

If you live close to Leominster or Gardner Massachusetts we offer store pickup and local delivery!  If you choose store pickup you can pay online or in store.  If you choose local delivery please include the best phone number to reach you at, as most likely we will personally drive the product to your house.

International Shipping

International shipping is available via USPS.  Please expect to pay any customs fees or tariffs when receiving the item as they will not be included in the shipping price. Items being shipped internationally may be opened and tested before shipping, to avoid shipping factory defects. Request to falsify item price information or label an item as a gift will be ignored, so please do not try!

How will my purchase be packaged?

We are very experienced with the shipping of musical instruments and accessories. All shipments are packed well, usually in either padded envelopes or sturdy boxes and particularly delicate items are packed with extreme care.

Are my orders insured?

All purchases are fully insured when shipped. Orders shipped via UPS Ground are insured for their full value (the full purchase price) though UPS. Orders that ship via USPS are insured by USPS, Shipsaver Insurance, or by us.

Can I return my purchase?

If you would like to return a product please email steve@citymusiconline.com

You can return your purchase within 14 days of receiving the item for a refund, please remember to include everything you received with the item (both packaging and any free accessories), and remember that the item must be in new condition.  Returns may be subject to a restock fee, which for most items is just enough to cover the return shipping.  If the item you have purchased was damaged in shipping, contact me right away and I will work through the UPS or USPS claim.  If the item is faulty on arrival, please contact me and I will arrange a replacement unit, as well as cover any return shipping.

Email: Steve@citymusiconline.com Phone: 978-534-8989